About Hitit Computer Services
Founded in 1994, Hitit Computer Services is a provider of new generation airline, airport and travel industry software products and services that support the most complicated and demanding needs of the industry.
Hitit’s Crane Airline Suite covers all aspects of airline operations. Hitit’s core solution Crane PAX/DCS addresses the reservation, ticketing, check-in and departure control and revenue accounting needs of airline operations. Crane PAX/Loyalty Layer and Crane PAX/Customer Care Layer are optional ad-ons to address the most advanced loyalty management and customer care needs. Crane Plus on the other hand, covers all the other operational needs such as Crane SP for schedule planning, Crane CREW for crew planning, Crane OCC for operation control, Crane RA for revenue accounting and Crane CA for cost accounting.
World’s most preferred Airline Loyalty Solution, Crane FF, CRM solution Crane 4C, CRM Analysis tool Crane IMP and partner transaction clearing services Pop-Star are all built by Hitit Computer Services and chosen by the most visionary players in the industry. The Loyalty Division of Hitit along with Crane FF, Crane 4C, Crane IMP and Pop-Star have also been the choice of Amadeus and Hitit Computer Services has recently signed an agreement with Amadeus for the acquisition of its Loyalty Division.
Hitit Computer Services continues to operate under the same shareholder structure providing new generation airline, airport and travel industry products and services and now offers the full-fledged loyalty and customer care features of Crane FF and Crane 4C as integrated layers of its Crane PAX solution.
Renowned for its close partnership with its customers, Hitit receives excellent reception for its products and services as well as its excellent customer care. As a result, Hitit has expanded its customer base to over 30 countries and customers in a very short time, culminating in Hitit being placed in Deloitte’s ‘Fast 500’ list for the last 6 years and moving from being a local player in Turkey, to Europe, establishing a very strong footprint in the Middle East and Africa and further expanding to the Pacific, Far East and India.
Airline Loyalty and CRM Layers as an integral part of Crane PAX
Hitit now offers the loyalty and customer care features of Crane FF and Crane 4C as integrated layers of its Crane PAX solution. Crane PAX/Loyalty Layer is an advanced airline loyalty management module with a powerful rules engine and flexible configuration tools to implement the most complicated loyalty management strategies.
The Crane PAX/Customer Care Layer on the other hand provides advanced functionality for customer contact management.